LEGAL REFERENCE

Our Terms Shape How We Work Together

These terms lay out what you need to know when you open an account with darumasakti. We've built them to be clear: how account creation works, what happens...

Account & AccessDeposits & WithdrawalsGameplay & PayoutsDispute ResolutionIndonesia-Compliant

See the Lobby Read FAQ

Policy Overview & Jurisdiction

darumasakti operates gaming and sportsbook services in supported regions where local law permits. Account creation is instantaneous once you verify your mobile number and identity. All deposits made via DANA, OVO, GoPay or QRIS are processed in Indonesian Rupiah and reflect in your account balance immediately. Gameplay rounds settle according to live-feed data; payouts return to your original payment method within the

timeframe stated in your transaction confirmation. Disputes are handled by our support team with a 48-hour acknowledgment window. These terms apply the moment you tap 'confirm' during account setup.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

How to Reach Us About These Terms

Live Chat Open the chat widget inside your account. Our team responds to term clarifications and account questions within 2 hours on business days.

Email Support Send queries to [email protected]. Include your account ID and the specific clause or section you're asking about.

Help Centre Browse our FAQ and account guides at darumasakti.app/help. Most questions about deposits, withdrawals and account closure are answered there.

TRUST MARKERS

Why You Can Trust Our Terms

Legal Review

Our terms are written with Indonesia's regulatory landscape in mind and reviewed by compliance partners in supported regions.

Transparent Language

We avoid legal jargon where we can. Every clause explains what it means for your account, deposits and payouts in plain English.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through secure gateways. Your payment data is never stored on our servers.

Account Protection

Your account is tied to your verified mobile number and identity. Only you can access deposits, gameplay history and withdrawal requests.

Dispute Resolution

If a payout doesn't match your gameplay record, we investigate within 5 business days and communicate the outcome in writing.

Live Updates

If we update these terms, we notify you in-app 30 days before the change takes effect. You can opt out of your account anytime.

How These Terms Fit With Our Other Policies

Privacy Policy	Explains how we collect, store and protect your name, phone number, identity documents and payment details. Tied directly to account creation.
Responsible Account Use	Covers account suspension rules, multi-account bans, and what happens if we detect fraud or breach of gameplay rules.
Deposit & Withdrawal Rules	Details minimum and maximum transaction sizes for DANA, OVO, GoPay and QRIS; processing times; and fee breakdowns where applicable.
Gameplay & Betting Terms	Specifies how live casino rounds, slot spins and sportsbook markets settle; what constitutes a valid bet; and payout calculation logic.
Dispute & Complaint Process	Outlines the step-by-step path if you think a payout is wrong, a transaction failed, or a technical glitch affected your round.
Bonus & Promo Terms	Explains any running promotions, how bonus credit is credited, what gameplay conditions apply, and when bonus funds expire.
Cookie & Tracking Disclosure	Describes how we use cookies, analytics and session tokens to keep your account secure and personalise your lobby experience.

What Defines Our Policy Framework

Instant Account Setup

Verification happens in seconds via your phone number and identity check. No waiting for email confirmations or manual review delays.

One-Tap Deposits

DANA, OVO, GoPay and QRIS are pre-integrated into the chip row. Tap your preferred method, confirm the amount, and your balance updates instantly.

Real-Time Gameplay Settlement

Live casino rounds, slot spins and sportsbook markets settle the moment the outcome is final. Your payout appears in your account immediately.

Transparent Payout Path

Withdrawals return to your original payment method. We show you the exact amount, fee (if any) and estimated arrival time before you confirm.

Account Ownership & Control

Only you can log in with your phone number and password. Deposits and payouts require your approval. You can close your account anytime.

Dispute Resolution Window

If something feels wrong with a payout or transaction, contact us within 30 days. We investigate and respond in writing within 5 business days.

Frequently Asked Questions About Our Terms

Your account remains active and your balance stays in place. We don't charge inactivity fees or reset your funds. You can log back in anytime and continue playing. If you want to close it permanently, go to Account Settings and tap 'Close Account'.

No. Each payment method can be linked to only one darumasakti account. If we detect the same payment method on multiple accounts, we reserve the right to suspend all linked accounts pending verification.

Minimum deposit is Rp 50,000. Maximum per transaction is Rp 50,000,000. If you want to deposit more, you can make multiple transactions. Daily aggregate limits depend on your payment provider's terms.

Payouts to your original payment method typically arrive within 1–4 hours for DANA, OVO and GoPay. QRIS transfers may take 1–2 business days depending on your bank. You'll see a confirmation message with the estimated time when you request the withdrawal.

Contact our support team within 30 days of the round. Provide your account ID and the specific gameplay session. We'll review the live-feed data and respond within 5 business days with a full breakdown of the payout logic.

Identity details (name, date of birth, ID number) are locked at account creation for security. Your phone number can be updated in Account Settings, but you'll need to verify the new number via SMS before the change takes effect.

If we cease operations, we will notify you 60 days in advance. Any unwithdrawable funds in your account will be returned to your original payment method. We maintain segregated player account balances to ensure your deposits are protected in that scenario.